VaporGenie.com Shipping Info
• We will send you a shipping confirmation via email when your order actually ships.
• We ship orders Monday - Friday usually around 1pm Eastern Time.
• All orders ship from 24073 Zip (Southwest Virginia USA).
Shipping within the USA
- Please note: due to FDA and PCI requirements all orders require Adult Signature upon delivery.
- USA shipping is free with the purchase of any Vaporizer or $35 minimum order
- First Class shipping takes 2-6 days depending on delivery location.
- Priority Mail is available for $4 extra per shipment (larger orders get free Priority) and usually takes 1-3 days depending on delivery location.
Priority Mail will take at most 5 days to arrive, and regular mail will take at most 10 days to arrive. If you have not received your order in 5 (Priority) or 10 (regular) days, then something is probably wrong. Please contact us at this time. Please do not wait 4-6 weeks to contact us. Most likely, the problem is an incorrect address, or a mistake by the US Post Office. It's a good idea to check with your neighbors or your local post office for your package.
We are now offering Priority Express Mail for domestic shipments. Orders made before 12:30pm EST Monday - Friday will USUALLY reach the destination the following day. Orders made after 12:30pm EST on Friday will USUALLY reach the destination the following Tuesday. Though nearly every Express order will be received within 1 day, we guarantee a 2 day delivery. Orders made after 12:30pm EST on Friday are guaranteed the following Wednesday (because they won't ship until Monday). USPS Federal Holidays can affect the delivery guarantees. Click here for the list of 2017 USPS holidays.
Orders shipped outside of the United States are shipped by United States Postal Service (USPS). There are 2 options:
First Class International.
- First Class international usually takes from 7-12 days to be delivered,depending on location. Canada shipments usually take longer, around 2 weeks. Sometimes First Class International can take up to 3 weeks, in rare cases even a month.
- There is no tracking provided for First Class International. However, First Class International is still pretty reliable for Europe, Australia, and Scandinavia. If you want to be able to track your package, then you must select Express Mail International.
- First Class International costs between $5 and $10 USD depending on the shipping weight of your final order.
Express Mail International Shipping is required for the Volta, Glass Sherlock and orders of $100 or more (too many packages have been lost/stolen through First Class International).
- Faster, more reliable,and tracking capable service.
- Express Mail International takes 5-10 days depending on location.
- Cost is $30 USD or more depending on the shipping weight of your final order.
- It is a requirement of U.S. and International law to declare all goods shipped internationally.
- VaporGenie pipes are declared as "Smoking Pipes" for international purposes.
- Customers are solely responsible for all international duty fees. You can consult a Duty Calculator to get an idea of what those fees may be.
- We cannot label international shipments as "gifts" because carriers will not insure them.
Countries We Ship To
Countries we ship to:
- Armenia, Australia, Austria, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Martinique, Nepal, Netherlands, Netherlands Antilles, Northern Mariana Islands, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saint Barthélemy, Saint Lucia, Samoa, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Trinidad and Tobago, Turkey, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Kingdom,
Countries we do NOT take credit card orders from (but you can still order by sending payment in the mail. Read how to do this HERE):
- Kenya, Mexico, South Africa, Taiwan, Brazil (Reason: Too much credit card fraud)
Countries we do not take orders from at all (too many packages disappear):
- New Zealand (New Zealand prohibits importing smoking pipes), China, India
- If you live in Brazil, Colombia, Argentina, Chile, Paraguay, South Africa, and Mexico and are interested in becoming a distributor of VaporGenie products, please contact us for details via our wholesale site.
- ISRAEL-For wholesale and retail purchases in Israel, go to vgshop.co.il